eCommerce Delivery Manager

We are currently looking for a talented eCommerce Delivery Manager to lead our digital initiatives, ensuring the successful delivery of eCommerce projects and initiatives. If you are passionate about transforming the online customer journey and have a proven track record in managing complex digital projects, we invite you to join our team and help us shape the future of insurance and assistance services.

Full accountability of the project(s) throughout their entire lifecycle, including user needs, communication, financial management, build, transition, operations, support, security, continuous improvement, and decommissioning—delivering service excellence while adhering to governance and control standards. The sustainability and cost-efficiency of projects, with a primary focus on delivering value to the Group. Technical and delivery excellence within the scope of responsibility. Identification of the processes and architectural capabilities that your product will contribute to.

This role supports the Sales, Marketing, and Distribution teams within eCommerce, from establishing a cultural vision to defining strategies, creating, communicating, and implementing operational actions. It works closely with other transformation initiatives to promote, support, and embed this cultural change. This role will be a key driver of digital transformation for eCommerce: People-centric: fostering an environment that encourages a committed, engaged, high-performing team of professionals, continuously enhancing their knowledge and skills.

Leading IT communications, ensuring the quality, accuracy, and appropriate frequency of all communications. Partnering with the business product owner to define and deliver the product vision and roadmap, building buy-in both internally and with key external partners. Gaining a deep understanding of customer experience, identifying gaps, and generating innovative ideas to improve both the product and customer experience, driving growth. Working with business functions to scope and prioritize activities based on business and customer impact across all projects within scope.

Maintaining trusted relationships with key business stakeholders as the primary IT contact for the project. Collaborating to set and achieve product goals aligned with the overall product vision. Assisting with backlog prioritization, ensuring initiatives align with technologies that maximize return on investment, and guiding IT strategy to support the overall product strategy. Ensuring product squads meet their delivery commitments, taking proactive corrective actions when necessary.

Delivering the required quality of service by proactively managing IT product squads and coordinating the delivery of discrete deliverables from multiple teams to provide complete business solutions.

MS/BS degree in Computer Science, Engineering, or equivalent. Minimum of 8 years of experience. Deep expertise in Agile methodologies and frameworks (Scrum, Kanban, etc.), including scaled Agile frameworks such as LeSS. Technical knowledge of Java, Spring Boot, React, Liferay (or other CMS), Salesforce, API design, microservices architectures, and relational databases. Strong leadership and stakeholder management skills. Ability to analyze and understand technical and business documentation and translate requirements into viable products.

Ability to work under pressure, quickly adapt to shifting priorities, and communicate clearly and effectively. Fluency in English and Spanish. French is a plus. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion.

Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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