Service Delivery Coordinator

Description de l'emploi : SECURITY CLEARANCE:

been a UK resident for a minimum of 5 years to be able to obtain SC Security Clearance LOCATION: Newport, South Wales (with some hybrid working available subject to our Hybrid Working Policy) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.

There are no core hours on Friday afternoons.

Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements) Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme Family and Caregiving:

Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing.

And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So, what's your next change? Airbus Cyber Security is looking for a Service Delivery Coordinator to join our expanding Support Team in Newport. Reporting directly to the Support Programme Manager, you will play a vital role in ensuring we seamlessly meet our customer contract obligations.

This position offers a fantastic opportunity to drive data analytics, monitor service levels, and implement continuous process improvements within a fast-paced environment (with full training provided in key areas where necessary).

Conduct data analytics and collate complex information to create comprehensive reports, metrics, and graphical data.

• Measure and track Service Level Agreements (SLAs) to ensure strict adherence to customer contracts and service expectations.
• Coordinate regular, essential administrative and support tasks required to maintain compliance across cyber programmes.
• Make constructive suggestions to continuously improve internal processes, reporting tools, and team work practices.
• Collaborate with a wide range of internal and external stakeholders, ensuring clear communication and alignment.
• Maintain high standards of customer support while adapting rapidly to the evolving needs of a fast-paced cyber security environment.

• Experience : of data analytics, collating metrics, and producing detailed reports or graphical data to track service performance and SLAs.
• Experience : of service delivery coordination, administrative support, or task management within a dynamic, fast-paced environment.
• Experience : of utilizing strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders.
• Experience : of identifying operational efficiencies and making constructive suggestions to improve team processes and work practices.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you. LI:MF1 Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Unité légale : AIRBUS Defence and Space Limited Type de contrat : CDI ------- Niveau d'expérience : Débutant Famille d'emplois : Management de programmes et de projets En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus. Airbus s'engage à assurer la diversité de sa main-d'œuvre et à créer un environnement de travail inclusif.

Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants. Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à [email protected] . Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible.

Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.

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