Intercom publishes customer service tools and artificial intelligence agents to handle user requests.
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Intercom is looking for a Senior Product Manager (Growth) to lead its existing self-serve business and increase adoption of Fin, its AI agent. The role covers retention, expansion, customer journeys, the product roadmap and collaboration with product, design, engineering, data, lifecycle marketing, customer service and sales teams.
Intercom is looking for a Solutions Architect to join the Customer Solutions team and help customers define suitable AI solutions. The role covers technical discovery, pre-sales presentations, POC design and collaboration with the Product and Engineering teams. At least 4 years of technical pre-sales experience are required, with occasional travel and hybrid working.
The Senior Customer Education Manager designs and leads Fin’s live training programmes, including webinars, workshops and Fin Academy Live events. They support adoption of the tool by strategic customers and present content on AI products to users, administrators and executives. The role requires at least 8 years of training experience, including 3 to 5 years in a SaaS or technology environment, as well as travel.
Intercom is looking for a Senior Customer Education Manager to lead its live customer training programmes, including webinars, workshops and Fin Academy Live events. The role involves designing educational content, presenting to different audiences and travelling regularly to support customers.
Senior Small Business Account Executive responsible for growing sales of Fin to businesses in London. The role covers the full sales cycle, from prospecting to closing, using a consultative approach and AI tools daily.
Intercom is recruiting a French-speaking Account Executive in London to grow sales of Fin, its AI agent dedicated to customer experience. The role covers the full sales cycle, from prospecting to closing, including SaaS or DBaaS sales and complex six-figure contracts. The organisation operates a hybrid policy, with at least three days a week in the office.
Intercom is seeking a Senior Mid-Market Account Executive to grow its commercial business and manage the full sales cycle with Mid-Market customers. The role requires 5 years of experience as an Account Executive, 3 years selling SaaS solutions and professional fluency in French.
Intercom is seeking a German-speaking Mid-Market Account Executive to grow sales of Fin to Mid-Market customers. The role covers the full sales cycle, from prospecting to closing, as well as revenue forecasting and tailored demonstrations. Five years of experience as an Account Executive, including 3 years selling similar SaaS products, and professional fluency in German are required.
Intercom is looking for a Forward Deployed Data Scientist to help its strategic clients deploy AI solutions and automate support. The role combines data analysis, prototyping and collaboration with sales, product and engineering teams, with travel to client sites.
The Senior Web Designer, Growth role involves designing and optimising conversion-focused web experiences, from the first visit through to starting a trial. Within the Web Growth team, the person collaborates with the Growth, Marketing, Product, Data, Research and Engineering teams, using Figma, A/B testing and journey analysis. At least 5 years of experience in web, product or growth design is required, along with a strong portfolio of conversion-focused work.
- Level : Lead / expert
- Schedule : Flexible
- Education : Three years of higher education
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Python
- Rails
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Ruby
Intercom is looking for a Staff Product Engineer to join the AI Group and develop Fin’s AI products. The role includes designing ML systems in Python, taking prototypes into production and collaborating with the product and science teams. The role requires 10 years or more of experience and in-depth proficiency in a language such as Ruby, Python or JavaScript.
Intercom is looking for a Staff Product Engineer within the AI Group to develop Fin’s AI-powered products. The role includes building ML systems in Python, taking prototypes to production and collaborating with the product and design teams. The required experience includes at least 10 years delivering quality products and strong proficiency in a high-level programming language.
Intercom is recruiting a Staff Product Engineer in London to contribute to the architecture and development of back-end and front-end systems. The role combines software development, technical strategy, supporting engineers and collaboration with the product, design, research and data teams. At least two years’ experience as a team’s lead technical manager and a good knowledge of a language such as Ruby, Python or Perl are required.
Intercom is recruiting a Staff Product Engineer to contribute to the development of back-end and front-end systems for Fin, its AI customer support agent. The role combines software development, technical architecture, mentoring engineers and collaboration with the product, design, research and data teams, with hybrid working in London.
Intercom is looking for a Senior Forward Deployed Product Manager to support strategic customers in deploying the Fin AI agent. The role combines demonstrations, technical configuration, deployment management and contributions to the product roadmap.
As a Staff Product Engineer at Intercom, you design back-end and front-end systems for a SaaS product using AI. You contribute to technical architecture, software development and mentoring engineers, in a hybrid working environment in London.
Intercom is looking for a Staff/Principal Product Designer to design complex and innovative product experiences around Fin, its AI customer support agent. The role covers end-to-end design, prototyping and collaboration with engineering and product teams, with a strong emphasis on quality of execution and autonomy.
Intercom is looking for a Staff/Principal Product Designer to design end-to-end product and AI experiences for Fin, its customer support agent. The role requires strong expertise in interaction design, prototyping and polished execution, with close collaboration with engineering and product teams.
Within Fin’s Machine Learning team, the Staff Machine Learning Scientist designs, evaluates and deploys machine learning models to improve customer-facing products. The role includes exploratory data analysis, algorithm research, offline evaluation and providing technical guidance to other engineers. 5 to 8 years’ applied machine learning experience is required, along with strong programming skills and advanced education in machine learning or a related field.
Intercom is looking for a Senior Data Scientist specialising in growth to join the Research, Analytics & Data Science team in London. The role involves analysing usage, designing experiments and using data to improve sign-up, trial and payment journeys.
Intercom is looking for a Staff Data Engineer to build data systems for go-to-market. The role covers identity resolution, account hierarchies, LLM-driven enrichment and integration with Salesforce. The technical environment includes dbt, Snowflake, Airflow and SaaS APIs.
Intercom is hiring a Staff AI Product Manager to define the vision, strategy and roadmap for Fin’s AI systems. The role collaborates with AI scientists, engineers, researchers and designers to turn advanced capabilities into useful and reliable products.
Intercom is hiring a Staff AI Product Manager to define the vision, strategy and roadmap for Fin’s AI systems. The role sits within a team of AI scientists, engineers, researchers and designers, with a high degree of autonomy and responsibility.