Intercom publishes customer service tools and artificial intelligence agents to handle user requests.
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Fin is looking for a Senior Software Engineer to design back-end and front-end systems within a multidisciplinary product team. The role involves developing in Ruby, using AWS and contributing to the platform’s technical architecture. At least five years’ software engineering experience and experience with distributed systems are required.
Intercom is looking for a Senior Product Marketing Manager to lead the positioning and go-to-market strategy for Operator, its AI agent for customer operations. The role covers product strategy, launches, sales messaging and the creation of marketing materials, with at least 5 years’ experience in product marketing required. The role is based in London.
Intercom is looking for a Senior Product Manager to lead Fin’s Messenger product and shape AI-powered customer engagement. The role involves managing the roadmap, collaborating with engineering and design teams, and assessing product impact. The role follows a hybrid working policy, with at least three days a week in the office.
Intercom is looking for a Senior Product Engineer to join the AI team and develop Fin’s AI-powered products. The role involves building ML systems in Python, taking prototypes into production with ML scientists and collaborating with product teams. At least 5 years’ experience, strong technical foundations and an education in computer science, mathematics, statistics or a related discipline are required.
Intercom is looking for a Senior Product Engineer to contribute to the development of Fin, its AI agent for customer experience. The role covers back-end and front-end development, including in Ruby and on AWS, within multidisciplinary product teams. At least five years’ software engineering experience and distributed systems skills are required.
Intercom is looking for a Senior Product Engineer to contribute to the development of Fin’s backend and frontend systems within a multidisciplinary product team. The role involves developing in Ruby, working with AWS and distributed systems, and collaborating with product and design teams. At least five years’ software engineering experience is required, in a hybrid environment with at least three days a week in the office.
As a Senior Product Engineer at Intercom, you build backend and frontend systems within multidisciplinary product teams to solve customer problems using AI. The role involves Ruby, AWS and distributed systems, among other technologies, with hybrid working and at least three days a week in the office.
Intercom is looking for a Senior Product Designer to design product experiences involving AI and the Fin agent. The role covers end-to-end design, prototyping, defining new interactions and collaborating with engineers and PMs. Strong expertise in interaction design, visual execution and designing complex software products is expected.
Intercom is looking for a Senior Product Designer to design product experiences and AI interfaces for Fin in London. The role covers end-to-end design, prototyping and collaboration with engineers and product managers, with high standards for execution and detail.
Fin, Intercom’s Machine Learning team, develops AI-powered features and products to improve the customer experience. The role covers algorithm research, exploratory data analysis, model evaluation and deployment in collaboration with product and engineering teams. 3 to 5 years’ experience in applied machine learning and an advanced qualification, such as an MSc, are generally required.
Intercom is hiring a Senior Engineer to join the Infra-Platform team in London. The role involves automating infrastructure, evolving the architecture, ensuring service reliability and developing AI-powered tools. Expertise in large-scale cloud infrastructure, particularly AWS, and solid software engineering experience are sought.
Fin is looking for a Senior Data Scientist to join the Research, Analytics & Data Science team in London. The role involves analysing product data, building pipelines, models and dashboards, and contributing to product strategy. At least 5 years’ experience, excellent SQL skills and working knowledge of R or Python are required.
Intercom is looking for a Senior Data Scientist to design and deploy AI-powered internal tools for commercial and Customer Success teams. The role covers the full cycle, from data modelling to deployment, using Python, React, SQL, RAG and vector search. The role is based in London and mentions a hybrid working policy with at least three days a week in the office.
Intercom is looking for a Senior Customer Success Manager to support its strategic customers in transforming their customer service with the Fin AI agent. The role involves analysing needs, designing solutions, monitoring adoption and leading success plans for large enterprises.
Intercom is looking for a Senior Customer Success Manager in London to support its largest customers in transforming customer service with AI using Fin. The role involves driving adoption, analysing needs, designing solutions with engineers and monitoring operational results. At least 8 years’ experience in consulting, strategy, advisory or Customer Success in enterprise SaaS is required.
Intercom is looking for a Senior AI Deployment Consultant to join its Deployment Services team. The role involves leading complex deployments of the Intercom platform and Fin agent, coordinating teams and stakeholders. 6 years or more of experience in customer-facing implementation, deployment or professional services is required.
Intercom is hiring a Principal Engineer to lead strategic initiatives within Fin’s engineering organisation, which specialises in AI agents for customer experience. The role combines front-end and back-end development, technical architecture, engineering strategy and supporting teams. Experience with distributed systems and a language such as Ruby or Python, as well as at least two years as a primary technical leader, are required.
Intercom is hiring a Principal Engineer in London to lead strategic initiatives and contribute to the architecture of Fin, its AI customer support agent. The role combines back-end and front-end development, architecture work, collaboration with product and design teams, and mentoring engineers. At least two years’ experience as the primary technical leader of a team and expertise in distributed systems are required.
The Cloud Security Engineer joins Intercom’s Cloud Security team in London to protect cloud environments and Fin’s production systems. The role covers designing secure AWS architectures, threat detection, incident response and automating security controls. Experience in cloud security, production AWS environments and developing automation tools is required.
Intercom is looking for a Cloud Security Engineer to secure its AWS cloud environments and Fin’s production systems. The role covers secure cloud architecture, threat detection, incident response, automation and integrating security into engineering practices.
Intercom is looking for a Senior+ AI Infrastructure Engineer to design and scale training and inference systems for Fin’s AI models. The role covers LLM model pipelines, GPU performance optimisation and deploying reliable inference services at scale. At least 5 years of software engineering experience and proficiency in languages such as Python, Ruby, Java or Go are sought.