IT Support Engineer (Weekends Required!)

Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence. Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health. Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began.

We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight. Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.

The Opportunity You'll be the first point of contact for IT at our warehouse locations, as well as supporting wider company staff beyond the pharmacy and warehouse environment

• keeping devices, printers, scanners, and people working. It's a hands-on, on-site role suited to someone early in their IT career who wants to learn fast in a busy operational environment, with real ownership from day one and a clear path to grow. Because the warehouse dispatches on weekends, this role includes a mandatory weekend rota
• weekend cover is the core reason the role exists, so it's a firm requirement rather than an occasional extra.

First-Line On-Site Support: Act as the main contact for warehouse and office staff logging, triaging, and resolving day-to-day IT issues, and escalating complex matters to the wider Group IT team.

• Device Management: Set up, configure, and enrol laptops and workstations, managing devices through our MDM solutions.
• Hardware & Operations: Support warehouse-specific hardware, including handheld scanners, barcode readers, label and thermal printers, and packing-station equipment to keep dispatch running smoothly.
• Troubleshooting: Resolve everyday connectivity, peripheral, and printing issues across the site.
• Identity & Access Management: Handle user account administration in Google Workspace (creating, suspending, and troubleshooting accounts and groups).
• Lifecycle & Onboarding: Own starter and leaver IT setups on-site, preparing devices and accounts for new joiners and securely recovering equipment from leavers.
• Asset & Stock Control: Maintain accurate records for IT asset management and manage consumable stock levels (devices, peripherals, printing labels).
• Weekend Operational Cover: Provide responsive IT cover during weekend dispatch operations, prioritizing any issues that would otherwise block fulfilment.
• Security & Compliance: Adhere strictly to security and compliance practices in a regulated, and security focused environment handling sensitive data. What we are looking for Essential Criteria
• Experience: At least two years of hands-on experience in an IT support role either through an IT apprenticeship or in a service-desk / first-line position.
• Technical & Hands-On Focus: Comfortable with the physical, deskside side of support (troubleshooting hardware, warehouse equipment, and local infrastructure), not just remote or phone-based ticketing.
• OS & Hardware Proficiency: Working grasp of Windows and/or macOS, with confidence troubleshooting common hardware and peripherals.
• Soft

Clear, friendly communication and a calm, methodical approach when working in a fast-paced environment.

• Availability: Willingness and full availability to work the required weekend rota (non-negotiable).
• Physical Capabilities & Location: Comfortable with the physical aspects of the role (setting up, moving, and racking equipment) and being based fully on-site.
• Eligibility: Right to work in the UK without need for sponsorship. Desirable Criteria
• Exposure to Google Workspace administration.
• Experience with MDM platforms (Kandji, Jamf, or Microsoft Intune).
• Prior experience working within a warehouse, logistics, or operational environment.
• Familiarity with modern ticketing and service-desk tools.
• Basic networking knowledge (Wi-Fi access points, network switches, cabling).
• CompTIA A+ or a similar entry-level IT certification. Career Growth This role represents a genuine entry point into our global IT function. You will be actively supported against our internal IT Career Framework, with a structured path to progress as an IT Engineer as you expand your technical breadth and take on more independent, complex responsibilities across the group. To support your career development and team connection, the role includes dedicated time to work one day per month at our UK HQ.

• We aim to move quickly and will give you a decision at every stage.
• Application review
• we read every application and respond within one week.
• Screening call, 15 mins (virtual)
• with the Recruiter
• Hiring Manager interview, 30 mins (virtual)
• with our Head of IT
• Final Stage interview (on-site) --- with our Head of IT & a senior member of our Pharmacy team

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