Digital Customer Manager

Description de l'emploi : An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid). MISSION The department is in charge of framing and delivering digital tools and processes for aeronautical operations of our customer's fleet.

The team spreads across several countries, including customer's locations and Getafe, and embraces several nationalities and profiles, such as engineers with a background in airworthiness, MRO, digital solutions, etc. The jobholder will reinforce the team constellation by focusing on new solutions and new customers, understanding the current operation and its potential improvements, targeting transport programs such as A400M and MRTT.

Understand and manage the particular needs of the digital flow of the A/C configuration and maintenance data between different systems, including customer's, to ensure the fidelity of the digital and physical A/C, as well as enable smooth and secure data sharing. - Support and develop customer and Industry needs by understanding the information processes and IS/IT Systems involved in the A400M/MRTT/Eurodrone/Eurofighter Maintenance to lead different related projects in the frame of system evolution and in service support. Typical systems, so called Ground

• Support Devices, would be: MDS, MOSS, Smartforce Products, PMT, IETPX
• Contribute to the integration of the mentioned IS/IT systems with the growing new tools under Smart Force portfolio.
• Provide inputs to develop new services based in the digital tools evolution and customer´s needs evolution.
• Engage the projects with
• Support Continued Airworthiness ( Part 145 and Part M compliance) and information security requisites where applicable.
• The job deliverables and integration targets will be focused not only on leading the different involved technical teams but also the planning and monitoring of the project schedule, costs , risks identification and stakeholders engagement including customers , Program Office and other Systems Engineering and
• Support Offices.
• The jobholder should search for a good understanding of the customer operation and pain points, with special focus on the aircraft operation and associated information flows, regulatory compliance, including security and commercial agreements, impacts on fleet availability, efectiveness and efficiency.
• The jobholer will be key in the transition and evolution of the operational enviroment of the customer, trying to maximize the involvement of Airbus and its products in the strategic choices of the customer. SKILLS Is your profile aligned to the following list of skills? Apply! We are looking forward to know you:
• Education: Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.
• Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
• Soft skills: High adaptability to work on new topics, new business and in a networking mode.
• Languages: Professional competence in English, while other languages such as French or Spanish would be appreciated.
• Technical knowledge: airworthiness, maintenance software, customer relations, information management
• Valuable /

experience in an airline/aircraft manufacturer/MRO would be a plus, as well as a link with applications and data flows. A master's degree in business strategy, AI-analytics, aerospace or other similar fields would be positively valued.

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Hybrid model of working when possible, promoting the work-life balance.
• Collective transport service in some sites. -

such as health insurance, employee stock options, retirement plan, or study grants. - On-site facilities (among others): free canteen, kindergarten, medical office. - Possibility to collaborate in different social and corporate social responsibility initiatives. - Excellent upskilling opportunities and great development prospects in a multicultural environment. - Special rates in products & benefits.

Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société. Unité légale : Airbus Defence and Space SAU Type de contrat : CDI ------- Niveau d'expérience : Expérimenté(e) Famille d'emplois : Ingénierie,Support Tech & Service client En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois.

Ces informations ne seront utilisées que par Airbus. Airbus s'engage à assurer la diversité de sa main-d'œuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants. Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d'un processus de recrutement.

Toute usurpation d'identité d'Airbus à cette fin doit être signalée à [email protected] . Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.

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