Operations Shift Manager (Day)

📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures https://planet-a.com/, Maersk Growth https://www.maersk.com/growth, Pale Blue Dot VC https://sifted.eu/articles/pale-blue-dot-vc-87m-fund/, Eka Ventures https://techcrunch.com/2021/07/12/eka-ventures-closes-95m-impact-vc-fund-for-sustainable-consumption-healthcare-and-society/, NordicNinja VC https://nordicninja.com/ and the British government.

We’re passionate about driving innovation and redefining the future of delivery.

📝 As the Day Shift Manager, you own morning depot execution, ensuring the site is fully ready for dispatch, processes run to hit your SLAs, and the entire shift runs smoothly. You are accountable for HIVED's quality, cost, and safety while you are on shift, ensuring no operational debt is passed forward. This is a hands-on, floor-led role with real-time decision-making. You will be in an on-site role embedded in day-to-day operations. Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend.

Our Operations team is organised into roles at different levels: this is a level 4 role where you will report into the Operations Manager.

🚀

• Lead morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA to set the next shift up for success. This includes:
• Validate Night Shift handover and close gaps immediately.
• Coordinate handlers in the right activities, monitoring productivity and coaching quality.
• Train new handlers in the required tasks and ensures they have the right working equipment.
• Lead daytime arrivals management & sortation activities.
• Support night sortation activities:
• Checks and prepares night shift capacity based on forecast updates.
• Ensure any further truck arrivals updates will be reflected in shift bookings for night shift.
• Inform Ops Manager on any potential capacity risk for the night based on shift uptake.
• Ensure area readiness: yard, staging, belts, locations, devices.
• Handle exceptions: left-behinds, missorts, damages, perishables.
• Operate in line with depot safety standards. Report unsafe conditions, defects, or near misses immediately.

🔎

• 2-4 years’ experience operating in fast-paced depot, warehouse, or other operational roles.
• Strong attention to detail and execution discipline.
• Some shift leadership & people management experience.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Able to communicate effectively, build relationships & work cross-functionally
• Safety-first mindset.

🎁

• Competitive market-related salary. Including the opportunity to work overtime when required.
• 25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• MacBook Air or Windows Laptop (depending on your preference)
• Cycle to work scheme

😊 We Are Kind

• We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice"
• kindness requires us to be fair, consistent and work together to move HIVED forward.
• 🤝 We Are Tenacious
• We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• 💡 We Are Curious
• We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.
• 💰 We Are Resourceful
• Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have. 🔍 WANT TO LEARN MORE?
• 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED https://brand-studio.fortune.com/salesforce/the-ecopreneurs-hived-behind-the-scenes/?prx_t=h5kHAAAAAAovEQA
• Read how HIVED raised $42M https://sifted.eu/articles/hived-42m-parcel-delivery to transform parcel delivery with AI and all-electric logistics network
• HIVED is #7 on The Sunday Times Tech 100 https://www.thetimes.com/sunday-times-100-tech?gaa_at=eafs&gaa_n=AWEtsqdy6KzXPXggV6l__D8BKPjv0i1rrAqJ6zcEJo93sghpJyEdG1MscKzDvQLshrA%3D&gaa_ts=69c521bb&gaa_sig=6UEZlZ8QUxgrPnWSH-LxPD4ytGn4Mw5nGxfgYyp8-oNY8chlI-hewCG1EtFZ4-xjzLpsqeD3XCeL2lAf7gUOYg%3D%3D
• HIVED is B Corporation certified https://www.hived.space/blog/hived-is-b-corporation-certified
• Check the Impact Reports for 2024 and 2025 https://www.hived.space/impact
• Keep up with HIVED ✨ here https://www.hived.space/blog ✨

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