Accor operates and supports a portfolio of hotel brands and hospitality experiences, including accommodation, dining, wellness, events and related services.
Receptionist
Accor is recruiting a hotel receptionist to welcome guests and manage arrivals, departures and reservations at the Mercure Bridgwater Hotel. The role requires customer service experience, good communication skills and availability for early or late shifts, including weekends and public holidays.
Information about Accor
- Open jobs
- 2221
Job details
The full description published by Accor.
Description de l’offre
Company Description Located in the heart of Bridgwater town centre, the Mercure Bridgwater Hotel is a stylish 4-star hotel featuring 119 bedrooms and the renowned Marco Pierre White Steakhouse Bar & Grill. We pride ourselves on delivering a welcoming and memorable experience for every guest. We are now looking for a friendly, enthusiastic and customer-focused Hotel Receptionist to join our Front of House team and help make every stay special. Job Description
The Role
Be the Face of Mercure First impressions matter, and as our Hotel Receptionist, you'll play a key role in creating them. You'll be the friendly face that welcomes our guests, the helpful voice that answers their questions, and the person who helps ensure their visit runs smoothly from arrival to departure. If you enjoy meeting new people, take pride in delivering excellent customer service and thrive in a busy, people-focused environment, we'd love to hear from you! Previous customer service experience is essential, but previous hotel experience is not required.
We'll provide full reception training , giving you the knowledge and confidence to succeed in the role.
What You'll Be Doing
- Welcoming our guests: Creating a warm, professional and memorable first impression for everyone who walks through our doors.
- Managing arrivals and departures: Checking guests in and out efficiently while ensuring a smooth and enjoyable experience.
- Handling reservations: Making hotel and restaurant bookings and assisting guests with their enquiries.
- Processing payments: Taking payments accurately and following the correct billing procedures.
- Delivering exceptional service: Responding to guest requests, resolving queries and going the extra mile to exceed expectations.
- Supporting the team: Working closely with colleagues across the hotel to ensure our guests receive the best possible service.
- Representing Mercure: Being a positive ambassador for our hotel and helping create an atmosphere that makes guests want to return.
What We're Looking For
- A genuine passion for customer service and making people feel welcome.
- A friendly, approachable and professional manner.
- Good communication skills and a positive, can-do attitude.
- Strong attention to detail and the ability to stay organised in a busy environment.
- Confidence when handling payments, guest enquiries and multiple tasks.
- A reliable team player who is happy to support colleagues when needed.
- Flexibility to work a mixture of early and late shifts, including weekdays, weekends and public holidays. Shift patterns:
- - Early: 6:00am
- 2:30pm
- Late: 2:00pm
- 10:30pm Additional Information What's In It for You? We believe in rewarding our team and creating opportunities to enjoy the benefits of working in hospitality.
- - Competitive salary: £27,913 per year (£13.42 per hour), based on a 40-hour working week.
- Opportunity to progress within the company .
- Paid overtime .
- Tips and service charge: An additional share of tips and service charge.
- Free hotel stays: Up to 4 free nights at Accor hotels across UK for every year of employment.
- Worldwide hotel discounts: Enjoy discounted stays at Accor hotels around the world. Access to discounted rates across Legacy Hotels.
- Restaurant savings: 15% off your final bill at Accor restaurants and bars.
- Marco Pierre White dining: Enjoy 50% off at MPW restaurants.
- Exclusive employee discounts: Access to a discount platform offering savings across hundreds of major brands, including supermarkets, fashion and high-street retailers, days out, holidays, staycations, restaurants and takeaways. Ready to Join Our Team? If you're passionate about people, enjoy creating positive experiences and want to be part of a welcoming hotel team, we'd love to hear from you.
Requirements
- Previous customer service experience
- Good communication skills
- Strong attention to detail
- Reliable team player
- Flexibility to work early and late shifts
Benefits mentioned
- Paid overtime
- Tips and service charge
- Free hotel stays
- Worldwide hotel discounts
- Restaurant savings
- Marco Pierre White dining discount
- Exclusive employee discounts
Apply for this job
How do I apply?
The job is published on Accor’s website. Open the original posting ↗ to submit your application. Screeningpass does not fill in a form for you.
Who should you write to at Accor about this role?
Lancez une recherche de contact depuis cette page. Screeningpass vous propose jusqu’à trois personnes liées au poste. Vous choisissez celle à qui écrire, puis Screeningpass cherche son email professionnel et prépare un message. Vous le relisez et l’envoyez vous-même avec Gmail. Une adresse email n’est pas toujours disponible, et une réponse n’est jamais garantie.
How much does finding a contact cost?
A search costs 1 credit. Your credit is returned if the search fails. Signing up gives you 3 credits, enough for 3 searches.
What does Screeningpass do?
Screeningpass brings together internships, apprenticeships and jobs published by companies. For a job, Screeningpass finds someone to contact at the company, looks for their professional email and prepares a message using your CV. See how it works in detail.
More jobs at Accor
2311 other jobs currently available.
The F&B Team Leader provides a personalised welcome and ensures high-quality service for guests. They lead the team, replenish the breakfast buffet and coordinate needs with the chefs. The role is based in London, United Kingdom, and is offered as a temporary full-time contract.
The Food & Beverage Assistant joins the Old Thorns Golf Resort & Spa food and beverage team during the festive period. They provide service in the restaurant, at conferences and banquets, and in the bars, as well as setting up and clearing events. The role requires flexible availability, including evenings and weekends, and offers free meals on duty and 28 days of paid holiday.
At ibis Southampton Centre, the Guest Service Assistant welcomes guests and manages check-ins, check-outs and their requests. The role also covers preparing and serving food and beverages, as well as setting up meeting rooms. Hospitality experience is an advantage but is not essential; the role offers pay of £12.95 per hour and employee benefits.
You welcome guests at the Mercure Bridgwater Hotel and manage arrivals, departures, reservations and payments. You respond to guest requests and work with hotel teams to provide quality service. Customer service experience is required; hotel experience is not necessary.
The Front Office Night Supervisor welcomes guests overnight and supervises the ibis Edinburgh Centre South Bridge front office team. The role includes night audits, security checks, and handing over information to the day team. Experience with Opera Cloud is valued, and the offer lists several benefits, including free nights at the group’s UK hotels.
The Head Chef oversees all kitchen operations and ensures the quality of the food served. They develop menus with the hotel manager, control costs, and oversee the training and organisation of the team. The position is based in Long Eaton, United Kingdom, and requires, among other things, an intermediate food hygiene certificate and experience training kitchen teams.