Zopa is a digital bank offering savings and credit products to individuals.
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Zopa is looking for a Finance Systems Analyst to monitor financial systems, resolve data issues and contribute to the development of the general ledger and data platform. The role involves working with the Finance, Technology and Product teams in a hybrid arrangement in London, with two to three days per week in the office.
Zopa is hiring a Regional Account Manager Auto UK to develop a portfolio of dealerships and manage partner relationships in the North East and Scotland. The role combines sales prospecting, account management, performance monitoring and regular travel, with hybrid working from the London office.
As part of Zopa's Security Operations team in London, you will investigate security alerts and incidents to protect banking services, systems and customers. The role involves log analysis, incident response and the use of tools such as Splunk, SentinelOne, Netskope and AWS security services.
Zopa is hiring a Customer Service Specialist within its Customer Service team to handle customer enquiries and complex queries relating to its banking products. The role involves 37.5 hours per week, with hybrid working requiring three days a week in the Manchester office.
Zopa is looking for a Customer Service Team Lead to manage a team handling complex customer enquiries and escalations. The role involves performance monitoring, continuous improvement and coordination with product and planning teams, working from the Manchester office three days a week. Experience managing a team in a customer-focused operational environment is required, with confidence in data analysis and use of Salesforce desirable.
The FP&A Analyst analyses the financial performance of Zopa's products and contributes to forecasting, variance analysis and planning decisions. The role covers lending, savings and current accounts, with hybrid working from the London office two to three days a week. Experience in financial services, financial modelling and scenario analysis is sought, with familiarity with Anaplan, Excel, SQL, Python or BI tools an advantage.
The Fraud Operations Specialist helps protect Zopa customers from fraud by reviewing alerts, payments, claims and suspicious transactions. The role, based in Manchester, involves analysing documents, listening to calls, reporting to Cifas and managing Visa chargebacks. Working is hybrid, with three days a week in the office and variable hours from Monday to Friday, plus remote working every other weekend.
Zopa is looking for a Product Manager to drive growth of its unsecured personal loans product. The role covers product strategy, lending decisions, data analysis and coordination with the Engineering, Credit Risk and Data Science teams. This is a hybrid role in London, with office attendance 2 to 3 days a week.
The Senior Product Manager - Cards defines the strategy and roadmap for credit cards, from customer acquisition to onboarding. They collaborate with the Credit, Fraud, engineering, design, analytics and operations teams to improve conversion, growth and customer journeys. The role is hybrid, with attendance at the London office two to three days a week.
Zopa is looking for a Database Platform Engineer to support its critical PostgreSQL and AWS services. The role covers automating database operations using Terraform and CI/CD, as well as migrating from Microsoft SQL Server to PostgreSQL. The role is hybrid, with attendance at the London office 2 to 3 days a week.
Zopa is recruiting a Senior Data Privacy Manager within the Operational Risk and Compliance function in London. The role involves leading personal data compliance and governance, including UK GDPR, data risks and collaboration with the product, technology, legal and security teams. This permanent, hybrid role includes managing a Data Privacy Associate, with attendance at the London office two to three days a week.