Nuitée provides hotel connectivity and distribution APIs that let companies build travel solutions.
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Vous développerez l’offre hôtelière directe de Nuitée en Espagne et au Portugal, de la prospection à la signature des contrats. Vous négocierez les tarifs et conditions avec les hôtels et leurs décideurs, puis coordonnerez leur mise en place avec les équipes internes. Le poste est basé en Espagne, en télétravail, avec des déplacements fréquents pouvant atteindre 40 %.
In Barcelona, the Flight Operations L2 Agent handles complex flight service requests escalated by the L1 team, including ticket changes, reissues, and refunds. The role assesses fare rules and airline policies in GDS systems, then determines the resolution while considering operational and commercial risk. The position also involves improving processes and creating documentation, with rotating day, night, and weekend shifts.
You will handle travelers’ urgent requests on weekends by phone, email, and chat. You will coordinate the resolution of travel disruptions with internal teams, hotels, airlines, and partners. The role is based in Barcelona and requires at least three years of customer service experience and fluent English.
Nuitée is hiring a Customer Service Representative for its customer service team in Barcelona, primarily working nights. The role handles traveler emergencies and escalations by phone, email, and chat, and coordinates their resolution with internal teams and partners. The role requires at least three years of customer service experience and fluent English; another European language is an advantage.
In Barcelona, you will handle urgent inquiries and travel disruptions, coordinating their resolution with internal teams and partners. The role requires at least three years of customer service experience, fluency in English, and availability for rotating shifts, including some weekends and public holidays.