Nationwide is a British mutual building society offering accounts, savings and loans to individuals.
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Based in the Kilburn branch, the Customer Relationships Manager helps customers access Nationwide products and services in person, by phone or by video call. The role includes handling enquiries, identifying needs and referring customers to specialist advisers. This is a full-time permanent contract for 35 hours per week.
The Customer Representative supports customers in branch, by phone and online with their banking transactions and queries. The role is full-time, based in Milton Keynes in Buckinghamshire, and requires a strong customer service focus, digital confidence and good interpersonal skills. The offer mentions 25 days’ holiday, up to 10 additional days available to buy and up to 2 paid volunteering days per year.
The Branch Manager leads operations at Nationwide’s Enfield branch and supports the team in delivering high-quality customer service. They create the branch business plan and ensure compliance with FCA standards. The role is offered on a full-time 12-month fixed-term contract, working 35 hours per week.
Within Business Banking, the Operational Coach supports operational teams to improve the quality of customer interactions and consistency of practices. The role uses performance data and quality feedback to define coaching actions and promote continuous improvement. Attendance is required weekly at the Glasgow site or monthly at the Leeds hub, with hybrid working.
This 12-month placement within the Culture Insight team focuses on analysing data relating to Nationwide employees. You will combine data, identify trends and present your findings to teams to inform their decisions. The role is based at the Swindon office, with at least two days per week on site, and is aimed at people studying for an undergraduate degree.
The Systems Data & Change Manager will join Nationwide’s Axiom team in Swindon to coordinate changes to regulatory reporting solutions, from requirements analysis through to implementation. The role includes documenting requirements, coordinating testing and releases, and handing solutions over to operational teams. Hands-on experience with Axiom, regulatory taxonomies and XBRL/iXBRL or XML submissions is required.
Within the Personalisation Strategy team, you will help deliver Nationwide’s personalisation strategy across its existing and new channels, including business banking. You will use customer and performance data to identify improvements, coordinate teams and support the prioritisation of use cases. The role is offered on a 12-month fixed-term contract, with hybrid working, in Swindon or London.
The Customer Consultant role is based at Virgin Money’s Moortown branch in Leeds and involves supporting customers in branch, by telephone and through digital services. You will handle banking transactions and enquiries, direct customers to appropriate services and work with the branch team. This permanent full-time role (35 hours per week) requires strong interpersonal skills, empathy and good digital skills.
This 12-month work-study apprenticeship within Nationwide’s Mortgages function focuses on improving products, services and customer experiences. Based in London, the successful candidate will contribute to projects, information analysis and transformation initiatives, with at least two days a week in the office. The role offers opportunities to use Microsoft 365, Jira and Confluence and develop skills in project coordination, problem-solving and collaboration.
Nationwide is recruiting a Customer Representative to support customers in branch, by phone and through its digital services. This permanent, part-time role is based at the Sevenoaks branch and involves transactions, advice and customer service.
Nationwide is looking for a Project Manager to lead end-to-end transformation projects within the Change and Delivery team. The role covers governance, budgets, risks, suppliers and strategic planning, with hybrid working and attendance in Swindon approximately once a quarter. This 12-month assignment requires strong experience in change delivery, agile methods and team management.
Nationwide is looking for a Network Engineer to lead its WAN and Campus network infrastructure, including design, governance and automation. The role is based primarily in Swindon or London, with hybrid working and at least two days a week in the office.
Nationwide is looking for a Complaint Handler in Glasgow to manage customer complaints from classification through to resolution. The role involves investigations, communication by phone and in writing, and collaboration with internal teams, working 35 hours a week from Monday to Friday. The company offers hybrid working, private medical insurance, 25 days’ holiday and training opportunities, among other benefits.
Nationwide is looking for a Senior Risk Analyst to develop and oversee fraud and financial crime detection models. The role combines statistical modelling, machine learning and complex data analysis, using SAS, SQL, Python or R. The organisation offers hybrid working, with attendance at its London, Swindon or Glasgow offices.
Nationwide is looking for a Senior Business Analyst to support complex transformations within the Finance & Treasury functions, including reconciliation processes, payments and regulatory reporting. The role is based in Swindon and involves leading business analysis activities, managing analysts and coordinating with Finance, Technology and change teams, as part of a 24-month secondment with hybrid working.
Nationwide is hiring a data governance consultant for its Financial Crime Analytics team in Swindon or London, with hybrid working. The role involves assessing and improving data controls, traceability, quality and reference data used to combat financial crime. Experience with Collibra, Excel, Power BI and SQL, SAS, Python or C# is sought.
Nationwide is hiring a Customer Support Associate for its Customer Support Operations team in Leeds. The role involves supporting vulnerable customers by phone and through administrative channels, working with internal teams and external partners. The stated hours are 35 hours a week, Monday to Friday, from 9 am to 5 pm, with hybrid working and regular attendance on site.