Loyal Guru develops an AI-driven loyalty and promotions platform for large companies.
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As a backend software engineer, you will design and develop solutions for Loyal Guru’s SaaS platform using Ruby and Golang. You will contribute to architecture, code reviews, and product quality, working with the Product, QA, Security, and DevOps teams. The role is based in Barcelona and focuses on secure backend development, including REST APIs, Google Cloud, and PostgreSQL.
At Loyal Guru, the presales engineer supports the sales and product teams throughout the sales process for its customer loyalty SaaS platform. They design tailored solutions, prepare demonstrations, and coordinate RFIs, RFPs, and proofs of concept. The position is based in Barcelona and requires more than three years of presales or sales engineering experience.
At Loyal Guru, the Presales / Sales Engineer supports the sales and product teams throughout the sales process. The role identifies customer goals, recommends tailored solutions, and prepares presentations, demonstrations, and proofs of concept. The position is based in Barcelona and requires more than five years of presales experience, native French, and advanced Spanish.
The Customer Success Manager supports a portfolio of Enterprise and Mid-Market clients in retail and grocery across Europe. The role leads platform onboarding and adoption, optimizes CRM campaigns, and provides recommendations based on customer data. The role is based in Barcelona and requires more than five years of experience as well as French, English, and Spanish.
The role leads Customer Success strategy to improve customer satisfaction, retention, and profitability. It manages Client Directors and their teams, tracks NPS and NRR metrics, and works with the Product, Sales, and Operations teams. The role is based in Barcelona and requires at least 8 years of experience, including 3 years in senior leadership, as well as high-level English and Spanish and native French.
The Customer Success Manager supports a portfolio of Italian clients in the retail and grocery sector, from onboarding to the optimization of CRM and loyalty campaigns. The role analyzes customer data, advises accounts on their strategy, and contributes to renewals and upsell opportunities. The position is based in Barcelona and requires more than five years of experience, native Spanish, and fluent English and Italian.
The role involves leading Customer Success strategy and managing Client Directors and their teams. The person defines and tracks retention, satisfaction, and profitability metrics, and optimizes the team’s operations. The position is based in Barcelona and requires at least eight years of experience, including three in senior leadership, as well as high-level English and Spanish and native Italian.