Duffel provides APIs for integrating flight and hotel search, booking and management.
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Duffel is hiring a Customer Success Engineer specialising in technical support for strategic customers and integration of its travel APIs. The role covers resolving integration issues, supporting customers and establishing onboarding best practices, with cross-functional collaboration across the Product, Engineering, Finance and Travel Operations teams. Five or more years of experience providing technical support to enterprise customers using REST API products is required.
Duffel is looking for a Travel Support Consultant for its Travel Operations team in London. The successful candidate will help customers by email, phone and chat, handling booking-related requests and contributing to product improvements. The role requires at least three years of experience with a GDS, as well as strong knowledge of air fares, ticketing, reissues and refunds.
Duffel is hiring a Backend Software Engineer in London to design its central API for travel distribution, search and booking. The team uses Elixir, Phoenix, Kubernetes and Google Cloud Platform, in a hybrid working environment with a work-from-anywhere policy. The role offers competitive pay with equity, a travel allowance, matched parental leave and a three-month paid sabbatical.
Duffel is hiring a Product Manager to lead the roadmap for its Payments product in London. The role covers payments, supplier settlement, reconciliation, commissions, billing and payouts, in collaboration with the Finance, Engineering and Operations teams. Experience with payment flows and confidence working with APIs are sought, with benefits including working remotely abroad, parental leave and travel.
Duffel is hiring a Product Manager to lead the Flights product from Shoreditch, London, in collaboration with engineering, design, commercial and airline partnerships teams. The role covers the roadmap, customer discovery, data analysis and API integration, with prior experience in the travel industry and NDC, GDS or LCC systems required.
Duffel is looking for a Head of Technical Support to lead and develop its technical support engineering team in London, on a hybrid basis. The role covers improving support operations, managing customer escalations and analysing API integrations, in close collaboration with the Engineering and Product teams.