Certas receives and handles alarms for individuals and businesses in Switzerland. Its Zurich, Lausanne and Lugano centres monitor and respond to events around the clock.
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The successful candidate will lead the Certas alarm centre in Zurich, overseeing its 24/7 operations, teams and technical connections. They will optimise processes and performance indicators, advance digitalisation and ensure quality and safety standards are met. The role requires at least a bachelor’s degree, proven leadership experience in a 24/7 operational environment, fluent German and French at B2 level or above.
Certas is looking for a Call Agent for its Support Line in Zürich, responsible for coordinating interventions, providing remote support and assisting the alarm centre. The role involves flexible shifts and requires completed basic training, proficiency in MS Office and Windows, and German and a foreign language at B1 level.
Certas is looking for an HR manager to lead HR strategy, the team and processes in Zürich or Lausanne. The role includes managing a team of five, HR controlling, HR projects and advising senior management. An HR qualification, at least four years of comparable experience and fluency in German and French are required.