Arcade Solutions is a Lucerne IT and telecommunications company offering infrastructure, software and cybersecurity solutions and majority-owned by ewl energie wasser luzern.
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The role involves managing the quality of support and incident management processes while leading the Service Desk team. Based in Luzern, it requires experience in IT services and ITSM, as well as very good German and good English skills.
The Support Specialist joins Arcade Solutions’ Service Desk to help clients with technical requests and incidents by telephone and through a ticketing system. The role covers 1st- and potentially 2nd-line support, management of the knowledge base and staggered working hours from 7 am to 6 pm.
Arcade Solutions is looking for a Senior or Expert System Engineer to strengthen its Engineering team and design, deploy or migrate Digital Workplace environments for its clients. The role covers Windows and Microsoft 365 infrastructure, IAM, PowerShell automation, Microsoft Intune and 2nd- and 3rd-line support. Based in Lucerne, it also involves acting as a technical point of contact for clients and developing junior and professional engineers.