Systems Engineer - Microsoft Dynamics 365

What you need to know As a Systems Engineer for Microsoft Dynamics 365 CRM, you will develop, deliver, operate and continuously improve the CRM product or service used across IKEA. You will help turn business needs into secure, scalable and maintainable capabilities, while ensuring that the platform is available, compliant, well governed, cost-effective and easy to use.

Build, run and continuously improve a reliable CRM service that helps IKEA create a better everyday life for the many people. Fluent English, both written and spoken, is essential, as English is the working language of the global platform team. Please submit with your application in English.

• Develop, configure, deploy and support Dynamics 365 CRM solutions, primarily within Customer Service and Case Management.
• Translate business requirements and user needs into clear technical solutions, functional specifications and maintainable implementations.
• Build and maintain integrations between Dynamics 365, Dataverse and other enterprise systems using APIs, Azure services and appropriate integration patterns.
• Contribute to solution architecture, data models, security roles, permissions, environment strategy, application lifecycle management and release planning.
• Develop and maintain configuration, customisations, workflows, business rules and automation within Dynamics 365 and the wider Microsoft Power Platform where appropriate.
• Lead and promote quality engineering practices across the CRM product lifecycle, including test strategy, automated testing, peer reviews, source control, CI/CD, deployment practices, quality gates and defect prevention, in collaboration with engineering and delivery teams.
• Monitor system health, investigate incidents and performance issues, and take part in problem management and continuous improvement.
• Maintain environments and support functionality and availability during changes, releases and platform updates.
• Ensure solutions meet IKEA’s expectations for security, privacy, resilience, accessibility, performance, supportability and cost efficiency.
• Support service continuity, backup and recovery, disaster recovery and operational resilience for critical CRM capabilities.
• Create and maintain technical documentation, operational runbooks, support information and knowledge articles.
• Work closely with other engineers as part of a collaborative engineering team, contributing to shared technical solutions, peer reviews, problem solving and continuous improvement. Share knowledge, support colleagues and learn from others to build a strong engineering capability and a consistent approach across the platform.
• Collaborate with Product Owners, business analysts, architects, security specialists, data engineer’s other engineers, Microsoft and external delivery partners.
• Participate in agile ways of working, technical planning, refinement, estimation, prioritisation and continuous improvement.
• Share knowledge, provide technical guidance and contribute to a culture of simplicity, ownership, automation and learning.

knowledge, experience, capabilities and behaviours

• Several years of experience in systems engineering, software engineering, CRM development, platform engineering or a comparable enterprise technology role.
• Strong hands-on knowledge of Microsoft Dynamics 365 CRM, especially Customer Service and case management.
• Experience with Dynamics 365 configuration, security roles, environments, solution management and application lifecycle management.
• Experience developing or supporting enterprise integrations and working with REST APIs and/or Azure integration services.
• Understanding of source control, CI/CD, automated testing, release management, monitoring and technical documentation.
• Strong analytical and troubleshooting skills, with a structured approach to problem solving and trade-offs.
• Ability to work effectively in a complex enterprise environment, understanding how systems, teams and processes connect, and finding a way forward when the path is not always clear. Apply now! Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014” This is a global role based in our global digital hub in Madrid, one of six locations for our distributed digital team. You will collaborate with colleagues, stakeholders and partners across countries and time zones, while working from the office two to three days per week to support close collaboration with the local Centre of Expertise and the wider organisation. Fluent English, both written and spoken, is essential, as English is the working language of the global platform team. 'In line with our value of togetherness we believe the best way for us to collaborate and co-create is when we meet in the office. This is why we expect you to spend the majority of time in the office.' We will be interviewing continuously and are looking forward to hearing from you! Internal title: Systems Engineer “In this recruitment there is no relocation support provided by IKEA, hence we are looking for people living in the mentioned location.” PLEASE NOTE Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment program. Please submit with your application in English.

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