Senior UX Writer

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind.

With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts:

• Tide is available for UK, German and French SMEs
• Over 2 million members globally and rapidly growing
• Over $300 million raised in funding
• 3,000 Tideans globally
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

The UX Writing team delivers clear and concise copy to help Tide members run and grow their business. We work closely with cross-functional teams, including

Design, User Research, Product, Engineering, CCM, and Legal, to create and deliver intuitive user experiences.

We're looking for a dynamic and detail-oriented Senior UX Writer (based in the UK) to work across a range of our products and international markets. You’ll help to shape the future of our products and guide members through journeys with intuitive copy. Your work will have a significant impact, helping members to streamline their admin and get paid for their services.

• Deliver English copy for end-to-end user journeys. - Adapt our English copy for feature launches in international markets. - Collaborate with Design, User Research, Product, Engineering, CCM, and Legal throughout the product development life cycle. - Advocate for the value of UX writing and user-centered design across the business. - Communicate the rationale for your copy approach to stakeholders. - Contribute to Tide’s copy guidelines to raise the bar for copy across the business. - Stay updated on best practices and industry trends to spot opportunities to improve our processes. - Carry out content ops tasks in Lokalise, our translation management software.

• A solid past or current experience as a UX Writer or Content Designer, ideally within a similar sector.
• Native-level English, excellent writing skills, including the ability to distil complicated concepts into plain language.
• Understanding of user research and testing.
• Creativity and problem-solving skills.
• Quick learner with an ability to deal with ambiguity and grasp local administrative requirements across international markets.
• Great communication skills.
• Comfortable working with style guides to ensure consistency.
• Experience of balancing multiple priorities with frequent context switching across squads.
• Adept at stakeholder management, and working in a very fast-moving environment.
• Passion for inclusive, accessible, user-centred design.

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation
• Competitive salary and share options.
• Time Off
• Generous annual leave on top of bank holidays.
• Parental Leave
• Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical
• Extended unpaid and paid leave options after completing milestone years with Tide.
• Access to salary sacrifice benefits
• like Nursery (could save up to 47% on fees!) and Cycle to
• Work discounts
• Health Insurance
• Comprehensive Private family insurance plan.
• Life & Accident Cover
• Comprehensive accidental and life insurance protection.
• Mental Wellbeing
• Access to therapy sessions, courses, meditations, and workshops.
• Retirement Planning
• Build your retirement fund faster with Tide’s pension scheme on eligible earnings.
• Volunteering & Development Days
• Paid days annually for volunteering or personal growth.
• Learning & Development
• Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office)
• Work from abroad for up to 90 days annually.
• Home Office Setup
• Contribution towards setting up your home office
• Laptop Ownership
• Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals
• Daily breakfast spread with all-day coffee, tea, and juices.

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.

Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs.

We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide .co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

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