Client Advisor - Harrods ACCS

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour. Proven experience in a similar retail environment. Client-centric mindset with a passion for consistently exceeding expectations. Proven track record of achieving individual targets and contributing to collective team results. Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members. Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit. Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio. Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset. Deeply passionate and knowledgeable about our products and the luxury industry. Committed team player with a strong collaborative approach across key stakeholders. Fluent in English (spoken and written); proficiency in additional languages is a plus.

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