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Technical Support Engineer
The Technical Support Engineer supports customers in Spain and Portugal on issues related to composite materials. The role involves analyzing test data, writing technical reports, and contributing to claims, qualifications, and new product management. The position requires two years of experience, expertise in composite materials, and fluent English at B2/C1 minimum.
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Job details
The full description published by Randstad.
Description de l’offre
Act as the key technical point of contact for an assigned group of customers across Spain and Portugal (as well as supporting clients utilizing materials manufactured at the plant), ensuring the timely resolution of technical queries, process changes, qualifications, new product introductions, and claims management.
Key Responsibilities
Specialized Technical Customer Support: Provide timely technical support to assigned customers across the Spain and Portugal region, as well as supporting clients utilizing materials manufactured at the local plant. Technical Management &
Qualifications
Support customer discussions related to claims, process changes, qualifications, new product introductions (NPI), and any other technical requirements. Key Technical Contact: Serve as the primary technical liaison for an assigned group of customers and manage the timely resolution of all technical queries. Cross-Functional Communication: Communicate effectively across all levels of the organization to ensure clear understanding and alignment on technical challenges, current/future demands, and customer claims.
Test Data Analysis & Technical Reporting: Accurately analyze test data, draw firm conclusions, propose next steps, and document findings in detailed technical reports supported by engineering reasoning and management consensus. Requisitos del puesto: Technical Background: Strong professional background and proven expertise in composite materials. Customer Interaction & Communication: Demonstrated experience in direct customer-facing roles, public speaking, and project management for external customer programmes. Analytical
Skills
Proven ability to correctly analyze test data, draw solid conclusions, and define actionable next steps. Technical Writing: Ability to write accurate, concise, and well-substantiated technical reports based on engineering reasoning. Languages: Fluent English (B2/C1 minimum) is essential for daily international customer communication, internal reporting, and technical documentation.
Formación: Ingeniero Técnico : Aeronáutico Equipos y Materiales Aeroespaciales , Ingeniero Superior : Ingeniero de Materiales Idiomas: Inglés : B2 Conocimientos: Microsoft Office Experiencia: 2 años Tus beneficios: What the Company Offers: Industry Leadership: Join a global leader in advanced materials for high-demand applications. High-Impact Role: A strategic position combining engineering analysis with direct customer relationship management and visibility.
Collaborative & Multinational Environment: A culture focused on continuous improvement, technical innovation, and professional excellence.
Requirements
- Expertise in composite materials
- Customer-facing experience
- Public speaking
- Project management for external customer programmes
- Test data analysis
- Technical report writing
- English: B2/C1 minimum
- Microsoft Office
- Technical Aeronautical Engineer: Aerospace Equipment and Materials or Materials Engineer
Benefits mentioned
- Industry leadership
- High-impact role
- Collaborative and multinational environment
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