United Machining brings together machine-tool and machining technology brands, covering electrical discharge machining, milling, laser and automation.
Technical Support Engineer - 2nd Level
United Machining is recruiting a second-level Technical Support Engineer in Losone to support its sales and service network and customers worldwide. The role includes analysing technical problems, following up on complaints and occasional travel of up to 10%, and requires technical training and at least two years’ experience.
Information about United Machining
- Official domain
- machining.com
- Open jobs
- 31
Job details
The full description published by United Machining.
Description de l’offre
Technical Support Engineer
- 2nd Level Workload: 100% Location: Losone Your tasks
- Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
- Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
- Ensure accurate and regular updates of claims through the ticketing tool.
- Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
- Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
Your profile
Technical education in mechanics, electronics, automation or a similar field.
- At least 2 years of experience in technical support, field service or troubleshooting.
- Strong analytical mindset and structured problem-solving approach.
- Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
- Fluent in Italian. English level B2 or higher.
Agie charmilles
, inventor of EDM (Electrical Discharge Machining), is known as a premium brand and innovation leader in wire, die-sinking, and hole-drilling EDM. Its automation-ready solutions are used in mold making and the production of high-end components, offering Swiss precision, reliability, and performance. Learn more... Some of your Benefits Great career opportunities:
United machining
provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career. Excellent learning tools: At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Sustainability and innovation focus: We have high sustainability and innovation goals. Let's work towards a sustainable future together.
About us
UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.
United machining
includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.
United machining
is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide. Learn more... Your contact Giulia Mollar HR Business Partner Web Agie Charmilles SA Via Zandone 1 6616 Losone Svizzera Apply now
Requirements
- strong analytical mindset
- structured problem-solving approach
- customer-oriented
- proactive
- communicate clearly
Benefits mentioned
- career growth
- global learning tools
- trainings and specialized courses
- talent management process
Apply for this job
How do I apply?
The job is published on United Machining’s website. Open the original posting ↗ to submit your application. Screeningpass does not fill in a form for you.
Who should you write to at United Machining about this role?
Start a contact search from this page. Screeningpass suggests up to three people connected to the role. Choose whom to write to, then Screeningpass looks for their professional email and prepares a message. You review it and send it yourself with Gmail. An email address is not always available, and a reply is never guaranteed.
How much does finding a contact cost?
A search costs 1 credit. Your credit is returned if the search fails. Signing up gives you 3 credits, enough for 3 searches.
What does Screeningpass do?
Screeningpass brings together internships, apprenticeships and jobs published by companies. For a job, Screeningpass finds someone to contact at the company, looks for their professional email and prepares a message using your CV. See how it works in detail.
More jobs at United Machining
30 other jobs currently available.
Als ingénieur mécanique, vous développez des fraiseuses au sein d’une équipe projet, de la conception des concepts au dimensionnement des composants et ensembles. Vous créez des modèles et dessins de fabrication en CAO 3D et 2D ainsi que des nomenclatures avec Solid Edge et SAP. Le poste est basé à Biel et requiert une formation d’ingénieur en mécanique FH ainsi qu’un allemand et un anglais courants.
In Losone, the Buyer manages purchase orders in SAP, negotiates with suppliers, and monitors their performance. The role contributes to global sourcing initiatives and the optimization of procurement processes. Two to three years of purchasing experience are required, along with strong SAP skills and Italian and B2 English.
As an assembly mechanic at United Machining, you will assemble motor spindles and components in accordance with assembly instructions and safety regulations. You will ensure timely production and maintain machinery, equipment and tools. The workplace is Biel; completed basic training in mechanics or electrical engineering and very good German language skills are required.
United Machining is looking for a Team Leader to manage the electrical cabinet assembly team in Biel. The role involves coordinating assembly orders, ensuring quality and deadlines are met, and contributing to daily activities and projects to develop the department. Technical training as an automation technician, good knowledge of Excel and SAP and very good German language skills are required.
A Diagnose Engineer based in Biel, within United Machining, responsible for technical support and handling customer requests. The role involves fault analysis, coordinating work and using Heidenhain and Siemens controls.